FAQ

The Airline bankruptcy protection service helps you recover the cost of your ticket if any airline in your booking cancels a flight due to bankruptcy or financial insolvency.

When does the Airline bankruptcy protection apply?

You may be eligible for a refund if the following conditions are met:

• The airline has declared bankruptcy or another form of financial insolvency.
• The flight is cancelled specifically for this reason. The airline can no longer operate the service or does not provide an alternative option.
• You do not receive a refund for the ticket and have no other available ways to recover the funds (from the airline or through your bank).

What does the service cover?

If an airline becomes insolvent and this leads to your flight being cancelled, our service helps in two key scenarios:

1. Your trip has not yet begun
   If you have not used your ticket yet and the flight is cancelled due to the airline’s bankruptcy, we:
   • first try to rebook your flight on a similar route with another airline;
   • if rebooking is not possible, refund the original cost of your flight within the coverage limit.
2. Your trip is already underway
   If you are already travelling and the airline has gone bankrupt and cancelled your flight (including the return leg):
   • we arrange new flights to get you home or to your final destination;
   • if an alternative return flight cannot be found, we will refund you — compensation may be up to three times the price of your lost tickets (within the overall coverage limit).

What is the coverage limit?

• The total coverage limit is up to 5,000 USD per booking.
• All compensation (both before and during the trip) is provided within this limit.

This means that if an airline becomes insolvent before or during your journey, you receive rebooked flights or financial compensation for your tickets, but no more than 5,000 USD per booking.

What is not covered by this service?

Airline bankruptcy protection is not a general insurance for all situations. Typically, it does not cover:

• flight delays or cancellations for reasons unrelated to bankruptcy (weather conditions, strikes, technical issues, schedule changes initiated by the airline, etc.);
• cases where the bankruptcy process or serious financial difficulties of the airline were already known at the time of purchasing the service (official statements, widespread media coverage);
• voluntary cancellation of travel for any reason;
• situations where your booking is already protected by other mechanisms (for example, guarantee funds for package tours, national traveller protection schemes, etc.).

When is an airline considered bankrupt?

Generally, this refers to the following situations:

• the airline officially announces bankruptcy, liquidation, or the introduction of external administration;
• a competent authority confirms that the airline cannot meet its financial or operational obligations;
• flights stop operating specifically due to financial insolvency, and not for operational or commercial reasons.

How to use the service if an airline goes bankrupt?

1. Check whether the service is included and paid for in your booking.
2. Prepare the documents:
   • your booking confirmation and ticket payment;
   • information or an official notice about the airline’s bankruptcy or liquidation;
   • confirmation that your flight has been cancelled.
3. Submit a compensation request through our Customer Care Service.