FAQ

We offer a 90% refund service on the ticket price if your plans change and you have to cancel your trip. Regardless of the reason for flight cancellation and the refund policies of the airline, we ensure that you’ll get almost all your money back.
You don't have to worry about losing your funds if:

•     you are concerned that the trip may not take place;
•     you are uncertain about flying on specific dates, but don’t want to miss out on a great offer;
•     you are considering a gift option that may not be used

We appreciate the flexibility of your plans and the unpredictability of life circumstances. So, don't miss the opportunity to travel with us and enjoy the least financial risk.

How to order a service?

You can only order the service when booking your flight ticket. Please bear in mind that you won’t be able to do this later
If you select the “90% refund of the ticket price” service, it will apply to all passengers in the order.

How to use the service?

To apply for a refund, submit your request at least 3 hours before the scheduled departure time.

•     Log in to your account “My account”.
•     Select the “Flights” section and your reservation.
•     Click “Edit order” and “Return ticket”.
•     Fill in the required fields.

Please note that additional services are non-refundable.